Remarkable people doing exceptional work

MembersFirst is a software development company, an interactive design firm, an internet marketing agency, and a social network enabler. We combine and leverage all of these competencies to help our clients enhance and improve the overall quality of membership. Simply said, we drive online engagement.

We are seeking outstanding candidates with diverse backgrounds to join the MembersFirst team. Extraordinary candidates — the sort that have their function down cold and bring a few extra qualities to the team — like initiative, passion, accountability, and undeterred drive.

We are driven by a simple credo and inspired by what can be accomplished through it. Take a look at it and reflect on how our corporate culture can impact your professional development.

  • Hire gifted and original people, and fuse their talent through interesting and inventive projects.
  • Build relationships with clients who can differentiate between mediocre and exceptional work, and continually deliver on the latter.
  • Be curious about who our projects serve and unrelenting in exceeding their expectations.
  • Enlist effective communication as a means to ensure crystal clarity.
  • Respect tradition but challenge convention, especially if it helps achieve breakthrough results.

How to Apply:

If you are interested in joining our team, email us at careers@membersfirst.com, and be sure to include your resume.


Open positions:



Regional Account Executive

Responsibilities

  • Consistently meet or exceed monthly sales targets and quotas.
  • Build and maintain a robust pipeline of prospects across multiple market segments to ensure a constant flow of new revenue opportunities and achievement of sales target.
  • Identify, initiate, cultivate and secure new business relationships with key stakeholders, decision makers, and influencers.
  • Drive the entire sales process from prospecting to contract signing, properly setting and managing client expectations along the way.
  • Conduct telemarketing, face-to-face meetings, product demos, educational sales presentations, all with the intent of articulating, demonstrating and proving our value proposition.
  • Prepare service proposals, negotiate deal terms, and close new business opportunities.
  • Engage sales management and other internal resources as necessary to advance the sales process and achieve sales objectives.
  • Regularly report on deal flow, sales projections, and revenue forecasts.
  • Maintain detail sales and account activity updates in salesforce.com.
  • Maintain account relationships and leverage for incremental sales opportunities.

Requirements

  • Minimum 3 years of solution/value-based selling experience with proven track record of repeated success at meeting or exceeding sales quota.
  • Independent, highly organized, self-motivated and results-oriented overachiever.
  • Previous experience with private clubs, enterprise software, ASP, marketing services or professional services sales.
  • Strong relationship and consensus building skills.
  • High integrity, solid work ethic, and unwavering determination.
  • Engaging and persuasive written and oral communication skills.
  • Comfortable with technology and ability to articulate its unique and compelling value proposition.
  • Can-do sales executive who plans, prepares and executes professionally.

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Search Engine Marketing Specialist

Responsibilities

  • Keyword research & development
  • Optimized title & description tag development (copywriting skills are a plus)
  • SERP reporting and explanation of report to clients
  • Sitemap creation & modification
  • Sitemap.xml creation and submission
  • Google AdWords campaign creation and management
  • Assist account executives in a pre-sales role to provide in-depth explanation of SEO and PPC service offerings
  • Ability to handle multiple projects simultaneously
  • Ability to assist in special projects for department as needed

Requirements

  • 2+ years of relevant experience
  • Knowledge of ethical SEO techniques
  • Knowledge of relevant industry specific tools such as Wordtracker and Google Analytics
  • Intermediate to expert knowledge & proven track record with PPC campaigns, specifically Google AdWords
  • Expert knowledge of HTML
  • Experience optimizing within a CMS
  • Strong work ethic and attention to detail
  • Excellent verbal and written communication skills
  • Must be courteous, positive and have a professional demeanor
  • Exceptional organizational skills

Desired

  • Bachelor's degree in Marketing, Computer Science or related
  • Copywriting skills
  • Social media/networking experience

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Technical Service Analyst / Customer Care Representative

Responsibilities

  • Provide front line customer support for MembersFirst's hosted Content Management System (CMS) via telephone, chat and email
  • Troubleshoot, diagnose, and solve technical issues
  • Maintain accurate reporting of customer care incidents
  • Assist in managing and coordinating the purchase and renewal of client URL and Domain Names, and provide Domain Name troubleshooting services
  • Assist in administering IT support internally
  • Assists in special projects and admin tasks for department as needed

Requirements

  • 3+ years of consumer facing technical support experience; SaaS support experience is a plus
  • Excellent verbal and written communication skills
  • Strong time management and organizational skills
  • Must be courteous, patient, positive and have a professional demeanor
  • Strong knowledge of HTML, CSS, JavaScript
  • Experience with web based CMS
  • Superior problem solving skills
  • Strong knowledge both email deliverability & email client configuration (POP & SMTP)
  • Strong work ethic and attention to detail
  • SQL server knowledge a plus

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Project Manager

Responsibilities

  • Clarify and fully understand project goals and objectives as communicated from sales and confirmed by clients.
  • Facilitate and direct all client meetings and interaction relating to the initial development and completion of the project as well as its post-launch ongoing management.
  • Appropriately set and manage client expectations of project tasks, critical sign-off stages, and milestone schedules.
  • Interact with and coordinate the involvement of cross-functional teams (design, and technical services) as needed to meet project objectives.
  • Establish and drive project timeline and deliverables schedule, and ensure compliance and accountability by internal team.
  • Record, track and manage projects.
  • Prepare and distribute timely project status reports to client and internal project and sales teams.
  • Construct intuitive site map structures that support client objectives and facilitate easy accessibility and use by site visitors.
  • Collect, organize, format and publish client content on site.
  • Perform rigorous site review and testing prior to site launch to ensure the highest quality appearance, completeness and functional operation.

Requirements

  • 2-5 years of previous experience managing interactive/Web projects, including project plan development and management.
  • 2-5 years of previous experience in interactive marketing, ad agency, direct marketing, membership marketing or Internet industries.
  • Independent self-starter able and eager to dig into a deep software application, and become technically proficient and intimately familiar with its full functionality.
  • Excellent written and oral communication skills.
  • Must be attentive to detail, action-oriented and able to effectively multi-task in a deadline driven atmosphere utilizing strong organizational skills.
  • Must be comfortable in a customer-facing role (have a strong customer-service orientation) and possess a professional and courteous disposition and demeanor.
  • Strong knowledge of cross-browser, cross-platform dependencies.
  • Proficient in HTML (raw code) and Photoshop.
  • Strong working understanding of Flash, JavaScript and CSS preferred.
  • Strong knowledge of content publishing and/or content management systems.
  • Strong familiarity with web information architecture standards i.e. site maps, navigation structure, and content layout and presentation.
  • Strong familiarity with best practices in web site development, including design and usability.
  • Demonstrated experience in creative problem solving.
  • Experience with managing integration projects involving 3rd party tools i.e. ecommerce, video streaming, etc. would be valuable.
  • Knowledge of Microsoft Office applications.

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Web Designer

Requirements

  • Solid understanding of web best practices, information design and usability
  • Creativity and strong conceptual problem solving
  • Expert HTML, CSS and Javascript skills with a strong design sensibility for page layout and the ability to create and edit code WITHOUT the aid of a WYSIWYG.
  • Excellent communication skills in order to:

    • Facilitate and drive design-related client meetings and discussions to ensure clarity of project goals and objectives, and to solicit client input
    • Articulate design themes and concepts clearly and concisely to wide variety of audiences
  • Ability to execute on tight deadlines and manage multiple projects simultaneously while maintaining attention to detail.
  • A teamwork philosophy, working closely with other designers, project managers and developersteamwork philosophy, working closely with other designers, project managers and developers

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Product Manager

Responsibilities

  • Develop and implement the strategic plan for current and future products
  • Gather requirements from stakeholders (internal and external), and use those inputs to lead product development prioritization plans
  • Serve as a product specialist/point of contact for Management, Sales, Marketing and Production teams
  • Create and maintain the business case for the product, and all the features and functions that comprise it
  • Maintain the product roadmap, including upgrades, enhancements and end-of-life plans
  • Position the product for all sales and marketing efforts, and lead competitive analysis efforts
  • Evangelize and demonstrate product at customer and industry events
  • Serve as the company's resident product expert when dealing with industry contacts
  • Work very closely with Senior Management and Marketing to ensure that product strategy aligns with corporate vision and business objectives
  • Proactively communicate with Senior Management on the business and technical performance of the product
  • Collaborate on corporate and new business development i.e. new business pitches, investor presentations, third-party partner evaluations

Requirements

  • 5+ years product management experience
  • Superior communication skills (oral and written)
  • Experience with consumer facing websites including social networking and transactional systems
  • Experience creating product requirements and driving product development
  • Prior experience with integrated, disconnected systems is highly desirable
  • Knowledge of best practices for product management in different lifecycle stages of product
  • Ability to clearly communicate complex technical issues
  • Ability to thrive in a dynamic, fast paced work environment
  • Ability to manage multiple projects simultaneously and prioritize time with minimal supervision
  • Proficient with Microsoft Office products

These positions are located at our corporate office in Wayland, MA. Our office is conveniently situated just minutes from RT.9, 128 and the Mass Pike.

Telecommuting is not an option.


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