To really deliver for your members, you need to know your members: their perceptions, interests, and expectations. Hard copy-form membership surveys have historically served this role, but their expense and time-consuming nature make them impractical for collecting frequent and timely member feedback. That was then, this is now. Today, online surveys are the most effective and affordable means of generating timely and insightful feedback from your members.
The MembersFirst web site application contains a powerful online survey tool that allows for the easy creation, distribution and tracking of all forms of member feedback.
Survey Management Tasks
Questionnaire/Survey Development
Design Treatment
Survey Invitation/Request Email
Response Tracking
Results Tabulation
Private, Secure & Confidential
We offer a complete online survey service designed to assist managers in collecting valuable, insightful member feedback through the use of a wide range of devices such as quick polls that capture member opinions to comprehensive satisfaction survey that measure member sentiment with club services. Through our service and with our expertise, you will:
Understand member needs, interests and expectations.
Identify services members value most.
Validate support for capital improvement projects.
Track member visits and facility usage patterns.
Establish benchmarks for year-to-year comparisons.
Generate recommendations for service improvements.
Support decision-making.
Capture new ideas for events, programming, and special interest activities.
