Knowledgeable. Courteous. Responsive.
MembersFirst Technical Support is the best in the business. There's simply no better way to put it. That's what our customers tell us, and frankly, that's all that matters. You see, we have a different philosophy about customer care than most service providers. We believe it's the single most important role in the company, and accordingly, staff it with the very best personnel we can hire.
Training and education with certifiable value
We provide every client with extensive training and educational resources to help maximize productivity and proficiency with our application, and to increase the value website administrators bring to their club. Our web-based training program is run weekly, and those interested can follow our recommended path to becoming a MembersFirst Certified Website Administrator (MCWA).
Every client has access to a vast collection of training and educational resources including:
- Ongoing instructional webinars designed to provide the tools necessary to improve use and efficiency with the application and to instill proven industry best practices in communications
- The industry's first and only user-certification program designed to provide a comprehensive understanding of how to manage and maintain your site to ensure member utilization
- A complimentary subscription to our online newsletter focused on providing expert insight on club management best practices
- Access to a library of educational white papers written to impart knowledge of industry best practices and assist you in making intelligent and informed decisions
World-class resources providing first-class support
Our dedication and commitment to success don't end with the launch of your website and completion of training. In fact, it's just the beginning. MembersFirst provides the resources necessary to be successful right out of the gate, with a comprehensive and convenient suite of support services that addresses all of your needs. For as long as you're interested and curious, we'll be here to provide answers, insight and assistance, including:
- Professional, friendly and timely technical support from a team of talented technical analysts
- Convenient access to support by phone, email, and live chat, including extended hours for our International and west coast clients
- An integrated application Help System available to all administrative users
- Exclusive 24x7 access to a deep pool of technical resources, including the most comprehensive online interactive Learning Center
- Extensive on-demand, web-based training videos covering essential product features and functions