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Contact

321 Commonwealth Rd., Wayland, MA 01778

Phone: 508-653-3399

Fax: 734-661-3399

info@membersfirst.com

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MembersFirst Is An Award-Winning Digital Agency & Software Provider For Member-Based Organizations

We Design With Members In Mind

Founded in 2000 and headquartered in Wayland, MA, we foster a collaborative, team-oriented environment that offers opportunities to develop your skills and career while making a huge impact within the organization everyday. We encourage our team to introduce new ideas to keep us on the cutting-edge of technology in order to provide our clients the best software possible.

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We selected MembersFirst because of their unique application, coupled with their depth of expertise in the private club industry. Their product is clearly cutting-edge, but what most impressed us is they took the time to understand our business objectives and brand attributes, and then made recommendations in design and site configurations that they knew would perform and deliver for us.

Dave Shinnebarger, Boca Lago Country Club

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Proven

Proven

Scalable

Scalable

Turn Key

Turn Key

If you've never been involved in a website project before, we're here for you!

To deliver on our reputation for creating compelling design concepts, we leverage years of experience web development, communication, and membership marketing. Our process is proven by increased site traffic, lead generation, numerous awards, high client retention rate, and satisfied members.

From the moment you select MembersFirst you'll immediately discover the difference in working with a world-class web solutions market leader. We pair each client with a highly skilled and experienced Project Manager whose intimate knowledge of the club industry, technology, and our application helps to guide, simplify and manage every aspect of the implementation. Our team will provide all the materials and knowledge needed to help you every step of the way to remove all of the burden on our clients.

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The MembersFirst Experience

Complete Your Start To Finish Implementation In Just 7 Simple Steps

Pre-Sale

Pre-Sale

A True Technology Partner

Every project we take on is designed to meet specific goals and objectives. Whether it's attracting new members, driving visits to your site, increasing facility usage, or improving event participation — we deliver. With our depth of experience and competency, you can feel confident that your partnership with MembersFirst will result in a measurable return on your investment in member engagement. We understand your challenges and help you find solutions.

Planning

Planning

An Extension Of Your Team

Because our Project Managers take the time to understand your organization and goals, all of the qualities and characteristics associated with your organization will emerge in every element of the site. We ensure brand integrity is intact throughout and perform a competitive analysis to help you stand apart in the industry. Making your objectives our objectives guarantees a results-oriented product because a site that doesn't convert is just a nice-looking graphic.

Design

Design

Advanced Design. Full Control.

The MembersFirst MRM™ software allows our team to create advanced custom designs where ALL content can be dynamically updated by site administrators. We take all the research from the planning phase and design a site that portrays the true essence of the club and we don't stop until we've exceeded your expectations. This is your club, your site, your vision and we are here to help you bring it to life.

Build

Build

Built With The End-User In Mind

Everything we do during this phase ensures a user-friendly member and administrative experience and the thought and reasoning we put into the configuration of your site will benefit your team for years to come. We determine the most efficient ways to administer content and build sites for ease-of-use and future expandability.

QA

QA

Thorough Doesn't Even Do It Justice

A beautiful site is only good if it works. We put our sites through 3 rounds of internal QA before it even gets to you and 2 more rounds after your team approves the final site. Browser compatibility, user-experience, and site architecture are all scrutinized to guarantee the only comments you'll receive from your members are acclaim.

Launch

Launch

Hard Work...Rewarded

What's the best thing to go along with a new site that you're proud of and can't wait to show the membership? A smooth launch. Our team shines as technology consultants during the rollout of your website to ensure member communication, domain management, and site completion are perfectly timed. And with over 40% of our sites launching AHEAD of schedule, we've got it down to a science. End result...we make you look like a rockstar to your Board and members.

Post-Launch

Post-Launch

Concierge-Level Support

At the end of what we hope is an excellent implementation experience with your club’s new website in hand, the journey is just beginning. Our team of industry expert Client Services Managers will support you every step of the way with unlimited personalized training and unlimited phone and email support. We match up all of our clients with a dedicated member of the team who gets to know you, your club, and your site to offer an unmatched level of personalized support not found anywhere else in the industry.