Website Support

Concierge-Level Support & Training

Our dedication and commitment to success don't end with the launch of your website and completion of training. In fact, it's just the beginning. MembersFirst provides the resources necessary to be successful right out of the gate, with a comprehensive and convenient suite of support services that addresses all of your needs.

We provide every client with extensive training and educational resources to help maximize productivity and proficiency with our application and to increase the value website administrators bring to their club. For as long as you're interested and curious, we'll be here to provide answers, insight, and assistance, including:

  • Unlimited Personal Training Sessions
  • Dedicated Client Services Representative for your Club
  • Industry and Technical Experts
  • Unlimited Phone & Email Support
  • Integrated Help System
  • 24x7 Access to Videos & Tutorials

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What Our Customers Say About Website Support

"Thank you all for your excellent service and attention to detail. Dawn Taylor, Jon Perri and Jenn Ulwick are treasured resources and so very helpful. I appreciate all you do for the Troon family of clubs. It is a pleasure to work with you!"

Marketing Communications Consultant to Troon Corporate

Bonnie Malcolm

We have learned new ways to use the site and it is nice to have a system that is so robust and offers so much. We have really felt supported by the MembersFirst team and we are so appreciative.

Silverleaf Club

Dara Bennett

I have worked with many vendors in the past and your company by far is the most responsive and supportive I have experience with. I was happy that we had already chosen MembersFirst as our mobile app developer and will continue our relationship.

SunCity Texas Community Association

Allen Lovins

Thank you so much for all your help—most important, your patience—since we were added to your client list. You have been beyond helpful and always so responsive. I truly appreciate all you have done for me and for WHCC.

Woodland Hills

Nikki Oerum

Support Articles
Mobile App Quick Links

Learn How Mobile App Quick Links are displayed on the home screen of the mobile app and provide a great, visual way to drive members to key areas of the app from the moment they open it.

Learn More
How to Add Items to Your Quick Links

Be a super user on your site by adjusting which applications you use the most so that you can save time and be efficient when you update your content.

Learn More
 Janet Eichhorn
Meet Your CSM Janet Eichhorn

Janet has been working at MembersFirst since May 2018, after 12 years in private clubs. Her favorite MRM module is Summer Programs and when she isn't working, you can find her volunteering and fostering cats for a local animal shelter.

Contact Janet
 Melissa Paulsen
Meet Your CSM Melissa Paulsen

Melissa has been working at MembersFirst since January 2019. Her favorite MRM module is the Club Calendar of Events. When Melissa isn't busy helping clients, you can find her running around town with her two teenagers.

Contact Melissa
 Virginia Rubalcaba
Meet Your CSM Virginia Rubalcaba

Virginia has been working at MembersFirst since March 2022, after 20 years in private clubs. Her favorite MRM module is e-bulletins. When Virginia isn’t working, you can find her spending quality time with her family.

Contact Virginia
 Jennifer Ulwick
Meet Your CSM Jennifer Ulwick

Jenn has been working at MembersFirst since January 2012. Her favorite MRM module is Dining Reservations. Jenn is proud to support the Troon Family. Jenn spends her free time camping, hiking with her dog and playing softball.

Contact Jennifer
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