Careers
Casual, Fun, & Energetic Environment Working With the Best People in the Industry.
Founded in 2000 and headquartered in Wayland, MA, we foster a collaborative, team-oriented environment that offers opportunities to develop your skills and career while making a huge impact within the organization every day. We encourage our team to introduce new ideas to keep us on the cutting-edge of technology in order to provide our clients the best software possible.
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Career Development
Training, Growth and Advancement
Casual Environment
Professional yet casual work environment that is flexible, stimulating and rewarding
Generous Benefits
Medical and Financial Employee Perks
Our Values
All successful team members at MembersFirst demonstrate:
- Customer Focus - Dedicated to exceeding the expectations of our customers; uses customer information for improvements in products and services; establishes and maintains effective relationships with customers and gains their trust and respect.
- Integrity And Trust - Is seen as a direct and truthful individual; admits mistakes; doesn't misrepresent him/herself for personal gain.
- Action-orientated - Full of energy for the things he/she sees as challenging; seizes opportunities.
- Interpersonal Savvy - Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds a strong rapport.
- Motivating Others - Creates a climate in which people want to do their best; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working with.
Current Openings
Overview
MembersFirst's Technical Support Engineer (TSE) is the company point person on all integration related support issues and projects. This includes complex requests requiring understanding of third party services and how they integrate with MembersFirst. The TSE must work effectively with team members at all levels of the organization, including but not limited to Client Services Managers and Project Managers. It is the TSE's responsibility to be the liaison between the development team and all other teams of the company for day-to-day requests.
Responsibilities
Technical Support
- Respond, comment, or assist to tickets/cases presented by the CSM's requesting for TSE support.
- Technical contact for all teams in the company to get updates on where integration requests currently reside.
- Work directly with MembersFirst clients and/or the client's IT team to troubleshoot their specific needs
- Connect remotely to client servers to troubleshoot connectivity issues with MembersFirst
Integrations
- Responsible for managing (and fixing where applicable) any dev-related integration bugs that are reported by various teams.
- Facilitate client interaction related to integration projects; driving the integration project from concept to completion.
- Participate in client meetings organized by PM's for Integration related projects
- Organize MembersFirst & Jonas combined projects to ensure a successful customer experience.
Development
- Custom development scoping and implementation where possible.
- Working closely with the development team on any dev projects, deliverables and messaging to clients/staff.
- Intimate knowledge of the Development Team's priorities and current projects. Driving development projects to be completed to spec and on time. When possible, assist the development team directly in completing projects.
- Manage multiple database (SQL) tasks related to integrations including creating views, and running update statements when required.
Mobile App
- Assist the Professional Services team with launching mobile apps for clients
- Manage the existing mobile apps and keeping them up to date
- Assist the Client Services team in managing Apple Developer accounts
- Be the owner of the Mobile App Management Process
Required Technical Skills
- Microsoft T-SQL
- HTML
- CSS
- Javascript
Bonus Technical Skills
- Classic ASP
- C# and ASP.NET
- Bash
- Google Suite
- JIRA
- Github