The Client Services Manager (CSM) works closely with a portfolio of clients where they consult, support, and problem solve with each client to assist with their interactive business objectives. CMS’s manage client websites to ensure each site is up to date with relevant, timely, and actionable information. This position requires working varying shifts, including some nights and being on call for some weekends.

The Responsibilities

• Provide over the top, white glove customer support.
• Collect, organize, format, publish and manage client content as needed.
• Proficient in HTML (raw code) and Photoshop.
• Working knowledge of JavaScript and CSS preferred.
• 2-3 years of previous experience in interactive marketing, ad agency, direct marketing, membership marketing or internet industries.
• Keep up to date on all MembersFirst provided software changes and enhancements.
• Participate in the development of new client-facing training materials.
• Strong knowledge of cross-browser, cross-platform dependencies.
• Strong knowledge of content publishing and/or content management systems.
• Strong familiarity with web information architecture standards i.e. sitemaps, navigation structure, and content layout and presentation.
• Strong familiarity with best practices in website development, including design and usability.
• Knowledge of Google / Microsoft Office Applications.
• Excellent written and oral communication skills.
• Working knowledge of the Country Club Industry is strongly suggested however not mandatory

Your Qualifications

• Uses rigorous logic and methods to solve difficult problems with effective solutions.
• Demonstrates composure under pressure and is a settling influence in challenging times.
• Deals with conflicts head-on. Can settle disputes equitably in a timely manner.
• Enjoys the challenge of unfamiliar tasks, will try anything to find solutions, and uses both successes and failures for clues to improve.
• Spends his/her time and the time of others on what’s important. Can quickly sense what will help or hinder accomplishing a goal.
• Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

As a Project Associate, you will be working with our entire Professional Services team supporting website development and maintenance. For the right candidate, this position leads to a number of exciting career advancement opportunities within our company, including positions in Interactive Design, Account Management, Project Management, Marketing, or Sales.

You will need to be able to work with little or no direction, be self-disciplined, highly organized and process driven. In this position, you will need to be able to multitask between small ticket tasks and long-term projects seamlessly throughout the day. Be quick to learn, very flexible and able to adapt to frequent change.

Responsibilities

• Assist in all phases of website design and production (content loading, image optimization, semantic HTML structuring)
• Collect, organize and manage the timely publishing of site content
• Interact with and support cross-functional teams (Project Management, Design and Technical Services) as needed to meet project objectives
• Perform rigorous site review and testing prior to site launch

Qualifications

• Excellent verbal and written communication skills.
• Fluent in HTML and proficient with Photoshop
• Experience with content publishing and/or content management systems
• Working knowledge of CSS and Javascript
• Demonstrated ability to communicate effectively with peers, project stakeholders and external clients
• High comfort level with maintaining websites and distributing email communications
• Being dependable, maintaining a positive attitude and strong work ethic
• Can effectively cope with change/ambiguity and shift gears comfortably
• Demonstrates composure under pressure and is a settling influence in challenging times.
• Enjoys learning on the fly. Learns quickly when facing new problems; analyzes both successes and failures for clues to improvement; enjoys the challenge of unfamiliar tasks.
• Strong organizational skills: uses resources effectively and efficiently arranges information and files in a useful manner.
• Strong perseverance: pursues everything with energy, drive, and a need to finish; seldom gives up before finishing.
• Strong technical learning: is good at learning a new industry, company, product, or technical knowledge.